Faculty of Good Governance
Building & Managing Effective Public Service
17th – 21st February 2025 – Rotterdam
8th – 12th December 2025 – Rotterdam
Managers in public sector organizations do not generally have a great deal of experience in using performance indicators. However, reform programme are changing this aspect of management and more informed approaches to resource allocation and control are being adopted.
This course seeks to address the question “what has been achieved and at what cost” in public sector organizations? Furthermore, it addresses critical developmental and transparency issues in government.
Course Objectives
At the end of the course, participants should be able to:
- Deliver effective performance measures in achieving set objectives
- Implement recommendations and monitor implementation
- Apply public accountability concept to administrative procedures
- Deliver high quality management leadership
Target Participants
The course is ideal for public officers, policy makers and managers responsible for performance, project management and implementation.
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Outline
- Performance Based Accountability
- Developing Performance Measures and Establishing Performance Standards
- Mechanisms to Deliver and Implement a Performance Led Regime
- Setting Key Performance Indicators
- Setting Standards and Improving Service Delivery
- Creating an Effective Accountability System
- Developing and Understanding the Impact of Information Technology in Improving Performance
- Quality Assurance, Complaint Handling Procedure and Mechanism
- Optimization of Service and Resource Support
- Government Audit, Assessment of Procedures and Administrative Structure
Nothing Beats the right skills for personal and organisational growth
No matter the expertise level you intend to pursue, we always have the right programme for you
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