How to book a course

You can book a course directly online by accessing our website or sending an email to: registeration@rsbpp.nl.

Cancellations

Notification for cancellation should only be sent in writing or email 21 days prior to the commencement of the course. RSBPP reserves the right to charge fees if notification is received less than 21 days prior to the commencement of the course.

Postponement / Transfers

Delegates can defer or transfer to another course once a booking has been confirmed. However, such intention must be in writing either by surface mail directly our address You can also send such request(s) through electronic mail: registration@rsbpp.com. Transfers are effected without charge as long as the tuition fees remain the same.

Payment

Following course bookings, we shall issue delegates with an invoice specifying our bank details. All payments must be received in USD 14 days prior to the commencement of the course. You can also pay online with debit or credit card. We shall not be responsible for shortfalls arising from transfer charges. All fees are inclusive of VAT.

Refund Policy 

Ordinarily, refunds can only be made 14 days prior to the commencement of the course. A written notice should be sent to registeration@rsbpp.nl stating clearly the reasons for withdrawal at least 21 prior to the commencement of the course. An administrative fee of 5% may apply. All subsequent transfer charges would be borne by the client. However, should a delegate wish to withdraw after a cancellation or postponement of a course by RSBPP a full refund may apply.

Delegate Grievance Procedure

RSBPP strives to provide world-class executive education that meets best practices and our client’s expectations; we also accept that it is in the mutual interest of the organization and its clients are satisfied at all times. Hence, a formal procedure exists to bring grievances to the attention of the management without prejudice. It is also intended that grievances be resolved as expeditiously as possible. Daily Evaluation Forms are presented to delegates throughout the duration of the program. A delegate may also make verbal complaints about our services to the Course Administrator on request during the course of the program. Alternatively, delegates may wish to present a written complaint notice addressed to the attention of the Program Demand Manager, by email or post to the address provided below and we shall respond to you within seven (7) working days upon receipt: