Rotterdam School of Business and Public Policy

Faculty of Business, Communication and Finance

Mastering The Tenders Specification & Contracts

18th – 22nd November  2024 – Rotterdam

9th – 13th June 2024 – Rotterdam

This course is designed to expose participants to best practices in managing invitation to tender.

Too many contracts fail to meet customer expectations due to poor specification, inadequate pre-qualification and tendering procedures. FM contracts are particularly vulnerable.

The most effective specifications are those that are developed from pure output and performance criteria at tender stage into contract specifications that incorporate service provider method statements and contain agreed key performance indicators for subsequent contract management.

Effective management of the tender process is an essential pre-requisite for a successful value-for-money contract.

Course Objectives

At the end of the course, participants should be able to:

  • Understand the process of tendering, prepare effective ITT
  • Manage the tender invitation process
  • Understand the importance of linking FM procurement to business and user needs
  • Understand how to approach the market
  • Specify services effectively
  • Know how to develop Requests for Proposals (RFP): process & structure
  • Know how to define outputs and standards
  • Understand the use of key performance indicators (KPI’s) for effective contract management.
  • Manage the tender process including: pre-qualification, pre-tender interviews & negotiations
  • Evaluate bids for Value-for-money
  • Short-list post-tender clarification and negotiation
  • Execute contract award, handover and implementation.

Target Participants

The Programme is designed for Project Managers, Contracts Managers / Officers, Project Administration Managers / Officers, Project Engineers, Procurement Managers/Officers and all those who must provide significant contribution towards successful tendering

Outline

  • Outsourcing Management Practice
  • Managing the Outsource End-to-End Process
  • Integrating Outsourcing into Business Operations
  • Creating and Leading a High Performance Outsourcing Project Team
  • Communication Outsourcing Business Requirements
  • Choosing an Appropriate Outsourcing Service Providers
  • Pricing
  • Negotiations and Contracts
  • Maintenance Contracts
  • Project Lifecycle Management
  • Outsourced Environment
  • Outsourcing Governance
  • Monitoring & Evaluation

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