Faculty of Business, Communication and Finance
Introduction to Support Services Control & Project Management
11th – 15th November 2024 – Rotterdam
9th – 13th June 2025 – Rotterdam
A Support Services framework plays a crucial role in the delivery of an organization’s services to its members by providing a full range of planning, human resource development, administrative, financial, information management, information technology, research and planning, property and legal services. The Division has the responsibility of providing the required infrastructure and services to the entire organization in support of its programmes.
Effective project and programme management helps to improve outcomes through setting agreed goals and milestones; regularly assessing progress; clarity of accountability, roles and responsibilities at all levels. Also, this involves transparent reporting of progress and problems, so that remedial action can be taken in good time; offering a framework within which to balance risk and capability. The best results come from an intelligent application of optimization principles to suit the nature and scale of the task in hand
Course Objectives
At the end of the course, participants should be able to:
- Encourage an organizational culture that stimulates professional excellence and personal leadership.
- Proactively provide effective strategic planning, monitoring and performance improvement systems.
- Proactively provide and innovatively disseminate quality HR advice and information for staff and other relevant stakeholders.
- Maintain accountable, transparent, best practice HR information structures and systems.
- Proactively provide and innovatively disseminate quality financial advice and information for staff, management and other relevant stakeholders.
- Maintain accountable, transparent, best practice finance and reporting structures and systems.
- Proactively provide and innovatively disseminate quality information for use by staff and stakeholders through accountable, transparent, best practice information structures, standards and systems.
- Provide a stable, robust and secure ICT infrastructure for organizational users
- Imbibe an organizational culture that is recognized for professional excellence, and effective strategic planning, monitoring and performance improvement systems; and quality in-house legal services.
- Proactively provide an inclusive, clean, safe, healthy and environmentally friendly workplace that stimulates innovation and productivity.
- Strengthen communication and teamwork and preserves the Secretariat’s Assets through cost effective, accountable, transparent and best practice structures and standards.
- Design a work breakdown structure from approved project plan, define a summary of tasks and sub-tasks necessary for the project and fix appropriate time lines for the entire project at initiation
Target Participants
The course is ideal for project managers, project consultants, finance consultants, human resource managers and other managers/professionals responsible for managing or assisting in managing a project
Outline
- Codes of Conduct and Quality Customer Service
- Reporting Processes, Control, Compliance and Risk Processes- internal control, audit committee, internal audit, risk management, procurement, and IT
- Governance ands Professional Accountability
- Reporting on Compliance with Governance Standards
- COSO Framework for Internal Controls
- Governance Principles
- Three Lines of Defense
- Combined Assurance
- Fit and Proper Requirements for Directors, Senior Management and Heads of Control Functions
- Principles of Outsourcing
- Governance Structure
- Risk, Actuarial, and Compliance
- Governance of Frameworks, Policies and Methodologies
- Risk Management, Governance Framework and Practices in 27 Jurisdictions
- Project Plan and Assessment
- Structuring Business Objectives to Achieve the Desired Result
- Monitoring Project Status Using Project Management Software
- Estimation and Appropriate Project Resources
- Design Project Team Structure to Match Required Outcome
- Process and Training Requirement for Projects
- Budgetary Control and Financial Management
- Using Simple Techniques or Estimating Project & Schedules
- Reviewing Benchmark and Performance Indicators
- Controlling & Monitoring the Budget
Nothing Beats the right skills for personal and organisational growth
No matter the expertise level you intend to pursue, we always have the right programme for you
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