Faculty of Business, Communication and Finance
Communicating to Influence Outcomes: Presentation Skills for Managers & Supervisors
28th October – 1st November 2024 – Rotterdam
26th – 30th May 2025 – Rotterdam
Effective communication is a critical element of successful leadership. From one-on-one to group presentations, this course shows busy managers how to get positive results using proven communication techniques.
Course Objectives
At the end of the course, participants should be able to:
- Demonstrate the use of open and closed questions
- Identify behavioural style and its unique challenges
- Describe a model of feedback, communication and listening
- Set SMART goals
- List tactics for dealing with difficult people
- Organize information in a clear and concise manner
- Create a captivating introduction
- Implement techniques for varying your vocal and body language in line with intended message.
Target Participants
It is ideal for managers, supervisors, sales personnel and other executives who seek to improve their communication skills.
Outline
- Communicating to Influence Outcomes: A Starting Point
- Building Personal Credibility: Understanding Different Communication Styles
- Be Smart: Goal Setting for Peak Performance
- Delivering Performance Feedback
- A Model for Better Listening
- Difficult Personalities and Difficult Situations: Dealing with Challenges
- Using Vocabulary to Build Better Relationships
- Running Effective Meetings
- How to Overcome the Fear of Public Speaking
- Managing Interruptions, Isolating Hecklers
- Assertive Personality Styles
- Non Aggressive Assertion through Defensive Ploys
- Effective Visual Aids: Flip Chart, PowerPoint and Slides.
Nothing Beats the right skills for personal and organisational growth
No matter the expertise level you intend to pursue, we always have the right programme for you
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