Online Programmes
Dealing with Difficult Personalities and Difficult Situations
Start Date: 9th June 2025
Duration : 10 Hours
This course explores the technics for interacting with challenging people and handling tough situations. Furthermore, it addresses various people styles, de-escalation techniques, difficult behaviours, and techniques for improving communication with a range of different types.
Target Participants
The course is ideally suited for all categories of staff in organizations.
Course Objectives
At the end of the course, participants should be able to:
- Demonstrate how to use agreement to frame a situation.
- Discuss coping strategies for dealing with troubling people and complex situations
- Employ techniques for managing and dealing with anger
- Articulate how their attitudes and actions impact others
Outline
- Uncovering Problems/Issues
- Causes of difficult Behaviours
- Address Conflicts
- Skills for Addressing Problems Professionally
- Understanding Reciprocal Relationships
- Managing Expectations Vs. Self-Fulfilling Prophecies
- $300
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