Effective Customer Relationship Management: Strategy for Developing & Sustaining Customer Loyalty

Increasing competition and rising client demands have intensified the pressure on companies around the globe to provide exceptional service and create unprecedented customer value. In achieving unrivalled and sustainable customer loyalty, participants will explore how to design and deliver exceptional service models that enable employees, employers, and customers to thrive simultaneously. This programme focuses on practical strategies for increasing loyalty and enhancing cross-selling efforts to reducing costs and measuring performance. The participants will gain the tools and skills to boost client satisfaction levels—while also increasing profits and growth.