Faculty of Business, Communication and Finance
The Effective Auditor: Understanding & Applying Emotional Intelligence
2nd – 6th June 2025 – Rotterdam
3rd – 7th November 2025 – Rotterdam
The course enables participants to improve their effectiveness with others by enhancing their emotional intelligence, especially when encountering difficult people in the process of auditing.
Course Objectives
At the end of the course, participants should be able to:
- Identify the communication style of others and tailor communications to their preferences
- Ask open-ended questions and improve listening skills to uncover information needed to conduct effective audits
- Use empathy and emotional intelligence to build engagement within one’s team and with clients
- Respond appropriately to emotionally charged situations
Target Participants
Auditors need specific technical skills to be successful in their jobs. They also need to deal with all kinds of people
Outline
- Emotional Intelligence and the Audit Role
- Getting Buy-in
- Stakeholder Commitment
- Interviewing for Information
- Effective Listening Techniques to Uncover Hidden Information
- Navigating Difficult Situations
- Communicating with Impact.
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