Executive Education · Good Governance
Building & Managing Effective Public Service
Strengthen public service performance, accountability and delivery.
Programme overview
Build your professional perspective.
Managers in public sector organizations do not generally have a great deal of experience in using performance indicators. However, reform programme are changing this aspect of management and more informed approaches to resource allocation and control are being adopted. This course seeks to address the question “what has been achieved and at what cost” in public sector organizations? Furthermore, it addresses critical developmental and transparency issues in government.
Learning outcomes
What you will work towards.
- Deliver effective performance measures in achieving set objectives
- Implement recommendations and monitor implementation
- Apply public accountability concept to administrative procedures
- Deliver high quality management leadership
Programme outline
Explore the key topics.
- Performance Based Accountability
- Developing Performance Measures and Establishing Performance Standards
- Mechanisms to Deliver and Implement a Performance Led Regime
- Setting Key Performance Indicators
- Setting Standards and Improving Service Delivery
- Creating an Effective Accountability System
- Developing and Understanding the Impact of Information Technology in Improving Performance
- Quality Assurance, Complaint Handling Procedure and Mechanism
- Optimization of Service and Resource Support
- Government Audit, Assessment of Procedures and Administrative Structure
Your next step
Plan your participation.
Ask about availability, programme arrangements or attending with colleagues.