How to Book a Course
You may register for a course by booking directly through our website or by contacting us via email at info@rsbpp.nl. Upon receipt of your request, our team will confirm availability and provide further instructions.
Cancellations
All cancellations must be communicated in writing by email.
A minimum of 21 days’ notice prior to the start date is required to avoid charges.
For cancellations received less than 21 days before the course commences, RSBPP reserves the right to apply a cancellation fee up to the full course fee.
Postponements / Transfers
Delegates may defer attendance or transfer to another course after a confirmed booking, provided the request is made in writing (via post or email to info@rsbpp.nl).
Transfers will be processed without additional charge if the course fee is the same. Where there is a difference in course fees, the delegate will be responsible for settling any balance.
Payment Terms
An invoice will be issued following confirmation of your booking, with our bank details provided.
Payment must be received in USD/EUR no later than 14 days prior to the start of the course.
Payments can also be made securely online using debit or credit cards.
Please note that bank transfer charges must be borne by the client, and RSBPP will not be responsible for any shortfalls.
All fees are inclusive of VAT (where applicable).
Refund Policy
Refunds are only available where written notice of withdrawal is received at least 21 days before the commencement of the course.
An administrative fee of 5% will apply to all refunds. Any bank or transfer charges will be the responsibility of the client.
No refunds will be made for cancellations received less than 21 days before the course begins.
In the event RSBPP cancels or postpones a course, delegates will be entitled to a full refund or may transfer to another program without penalty.
Delegate Grievance Procedure
RSBPP is committed to delivering world-class executive education that meets international best practices and client expectations. To ensure transparency and client satisfaction, we maintain a formal grievance procedure:
Delegates may raise issues verbally with the Course Administrator during the program.
Written complaints should be addressed to the Program Demand Manager at info@rsbpp.nl or via post to our Rotterdam office.
All formal complaints will be acknowledged, and a response will be provided within seven (7) working days of receipt.
Daily evaluation forms are also provided to capture ongoing feedback during the program.
Contact Information
Rotterdam School of Business & Public Policy (RSBPP)
Westplein 12–14, 3016 BM Rotterdam, The Netherlands
Tel: +31 103 070 160
General enquiries, course registration and finance: info@rsbpp.nl