Executive Education · Finance
The Effective Auditor: Understanding & Applying Emotional Intelligence
Use emotional intelligence and communication skills to improve audit relationships.
Programme overview
Build your professional perspective.
The course enables participants to improve their effectiveness with others by enhancing their emotional intelligence, especially when encountering difficult people in the process of auditing.
Learning outcomes
What you will work towards.
- Identify the communication style of others and tailor communications to their preferences
- Ask open-ended questions and improve listening skills to uncover information needed to conduct effective audits
- Use empathy and emotional intelligence to build engagement within one’s team and with clients
- Respond appropriately to emotionally charged situations
Programme outline
Explore the key topics.
- Emotional Intelligence and the Audit Role
- Getting Buy-in
- Stakeholder Commitment
- Interviewing for Information
- Effective Listening Techniques to Uncover Hidden Information
- Navigating Difficult Situations
- Communicating with Impact.
Your next step
Plan your participation.
Ask about availability, programme arrangements or attending with colleagues.