Faculty of Business, Communication and Finance
Supplier Performance Management
21st – 25th October 2024 – Rotterdam
Effective Supplier Performance Management entails that a supplier’s performance meets the expectations defined in the contract or terms of agreement
Nowadays, organizations outsource a greater percentage of work, its success in meeting their needs largely depend on the performance of strategic
The major aim of this course is to improve the performance of all parties involved in the contract and Service Level Agreement
suppliers.
Course Objectives
At the end of the course, participants should be able to:
- Explain the goal and objectives of Supplier Management
- Understand and explain the processes, roles and functions, especially those related to Supplier Management
- Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to Supplier Management
- Develop and improve the customer and business focus of Supplier Management
- Understand the different supplier categories and use and apply the Supplier Management process to manage interfaces between the business and the supplier(s) in conjunction with all other areas of IT
Target Participants
Ideal for Purchasing Managers, Store Officers and any other person involved in the purchasing process or procurement department
Outline
- Supplier Management Requirements
- Supplier Management Support Tools,
- Techniques & Technology
- Strategies to Identifying Requirements
- Deliverables and Relevant Stakeholders
- Selection and Negotiation Techniques
- Managing Resources
- Performance Monitoring
- Interdependencies Between Supplier Management and other IT areas & Processes
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